FAQ

Where do you deliver?

To every EU country and the United Kingdom.

How long does delivery take, and what does it cost?

Delivery is free and takes 3–7 business days.

Do I need a subscription?

No. You pay once and the Climber is yours. No monthly fees.

I've never trained at home. Where do I start?

With the free 28-Day Climb Plan. It starts with 10-minute sessions and builds up week by week, so you always know what to do.

Is it hard on my knees?

Your feet stay on the pedals the whole time, so there's no landing impact like there is when you run. If you have a joint, back or heart condition, check with your doctor before you start.

Where do I keep it?

The Climber folds flat, so you can stand it against a wall or put it in a closet when you're done.

Can I return it?

Yes, within 14 days of delivery. See Delivery & Returns.

How do I contact you?

Email orders.assistpoint@gmail.com or use our contact form.