Refund policy

Last updated: October 28, 2026

30 days to change your mind

You have 30 days from the day you receive your order to tell us that you want to return it, for any reason. This is longer than the 14-day right of withdrawal that applies to online purchases in the EU and the UK, and it includes that right.

How to return

  1. Email us at orders.assistpoint@gmail.com with your order number and the item or items you want to return. You can also use the withdrawal form at the bottom of this page, but you don't have to.
  2. We reply with the return address and instructions. Please don't send a return before you have heard from us, so that your parcel goes to the right place.
  3. Send the item back within 14 days of telling us that you want to return it. We recommend a tracked service, and keeping your receipt until your refund is through.

Condition of returned items

Please return the item unused, with its tags and in its original packaging. You are welcome to look at the bag and try it as you would in a shop. If an item comes back used, damaged or with marks beyond that, we may deduct an amount for the reduced value from your refund.

If your order included a free item as part of an offer, such as a Bag Organizer included with the Large Tote, please return it together with the product it came with.

Return shipping

When you return an item because you changed your mind, you pay the cost of sending it back. If the item is faulty, damaged on arrival or not what you ordered, we cover all return costs.

Your refund

We refund the full price of the returned items to the payment method you used, at the latest 14 days after you told us you want to return them. We can wait to issue the refund until the item has reached us or you have shown us proof that you sent it back – whichever comes first. If you paid with Klarna, Klarna updates your invoice or payment plan once the refund is made. Depending on your bank or card issuer, it can take a few extra days before the money shows in your account.

Exchanges

Would you prefer a different colour or model? Return the item for a refund and place a new order for the one you want.

Faulty, damaged or wrong items

If something is wrong with your order, email us with your order number and a few photos, and we will make it right with a repair, a replacement or a refund. This does not affect your statutory rights for faulty goods. You can make a complaint about a fault that existed at delivery for at least two years after delivery (three years under Swedish law). Please contact us within a reasonable time after you notice the fault; within two months is always considered in time.

Withdrawal form

If you wish to withdraw from your purchase, you can copy this form, fill it in and email it to us. Using it is optional.

To: Hammarberg Group AB (Newstella), Södra Ågatan 16, 732 47 Arboga, Sweden, orders.assistpoint@gmail.com

I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number:
Ordered on / received on:
Item(s):
Name:
Address:
Date:

Contact

Questions about a return or a refund? Email us at orders.assistpoint@gmail.com.